Refund policy

Returns & refund policy  Bellenoor®

We want you to feel completely confident when you shop with us. That's why we offer a generous, clear and fair policy based on Swedish consumer law.

Nothing in this policy limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.

1. 30-day change of mind

You always have 30 days to change your mind from the day you receive your order.
To return an item, it must be unused, unopened and in its original packaging.
You pay the return shipping if you change your mind.

Hygiene:
Personal care products (such as vacuum and massage devices) can only be returned if the packaging is unopened, in line with distance-selling law.

We can make an exception to this through our 60-day Results Guarantee if its conditions are met.

2. Faulty products

If your item is faulty or damaged, you're entitled to make a claim within 3 years.

Contact us at:
support@bellenoor.se with photos and a description of the fault.

3. 60-day Results Guarantee (LymfFlow Massager)

We believe in the quality of the LymfFlow Massager, so we offer extra peace of mind:

You can use the product for up to 60 days.
If you don't notice any improvement, you can request a refund.

For the guarantee to apply:
• The product must have been used as we recommend for at least 59 days
• You must be able to show before and after photos (time-stamped)
• The protective cap must have been used for every session

• For issues such as pressure or heaviness: a simple daily log tracking your progress

If these conditions haven't been met, the 30-day change of mind for unused products applies instead.

4. 60-day Results Guarantee (Korean Lash Lift)

We believe in the quality of the Bellenoor Korean Lash Lift, so we offer extra peace of mind:
You can use the product for up to 60 days.
If you're not happy with the lift, you can request a refund.

For the guarantee to apply:

  • The product must have been used according to our instructions, with the correct time for each lotion
  • A patch test must have been done 24 hours before the first treatment
  • At least two treatments must have been done, at least 6 weeks apart
  • You must be able to show before and after photos (time-stamped)
  • The eye shields must have been used for every treatment
  • For issues such as irritation or redness: photos from the same day and a short description of what happened

5. Return shipping

• Change of mind or Results Guarantee: you pay the return shipping
• Faulty product claim: you pay the return shipping
Returns must be sent for home/business delivery to our warehouse in Norrköping, Sweden. We don't collect returns from pickup points. 

6. Uncollected parcels

 If a parcel isn't collected in time, the carrier sends it back to us. For uncollected parcels we charge a fee of $40. This fee covers our actual costs for handling, return shipping and administration.

If you'd like the product sent again: Because the parcel has already been returned, we can't resend the same parcel. To get your product, you need to:

  1. Place a new order on our website at the regular price.

  2. Once the new order is placed, contact our customer service. We'll then credit (refund) your original order value minus the $40 fee on your order.

This means your total extra cost for the missed parcel is $40, and your new product is shipped straight away.

If you don't want the product again: If you choose not to place a new order, we'll refund the rest of your order (the order value minus the $40 fee) as soon as we've received and registered the return.

7. Refunds

Refunds are made to the same payment method used for the purchase.
The money is refunded within 14 days of an approved return.

8. Contact

Questions or need help?
📧 support@bellenoor.se

 

Cancellation & returns policy

14-day right of withdrawal

You have the right to cancel your purchase and return your order within 14 days of the day you, or someone on your behalf, received the last item in your delivery, without giving any reason.

How to use your right of withdrawal

To start a return, you must tell us clearly before the 14-day period ends. The easiest way is to email our customer service at support@bellenoor.se to register your case and get full return instructions.

Return shipping costs

Please note that you pay all return shipping costs when you use your right of withdrawal. We strongly recommend using a tracked shipping service, as you're responsible for the product reaching our warehouse safely.

Refund

Once we've received, inspected and approved your returned item, we'll process your refund within 14 days. The refund is made to the same payment method you used for the original purchase.

Important exceptions & hygiene policy

Strict hygiene exception: Because they are personal care and wellness products, both LymfFlow and our Moroccan Argan Oil are classed as sealed hygiene items under distance-selling law.

We don't accept returns or give refunds on opened or unsealed packaging. The right of withdrawal ends as soon as the product's seal, plastic wrap or packaging is broken. Returns of opened products are only accepted if you take part in and meet the criteria of our 60-day satisfaction guarantee. This doesn't affect your rights if a product is faulty.