Shipping policy

Shipping policy – Bellenoor®

1. DELIVERY TIME
We ship to Australia and New Zealand with tracked delivery:  
• Normal delivery time: 3–5 business days  
• During busy periods: 5–8 business days

2. SHIPPING
Free shipping to Australia and New Zealand

3. TRACKING
When your parcel ships, you'll get a tracking link by email or SMS.

4. DELIVERY METHOD
We ship with trusted international carriers such as DHL and hand over to your local postal service for the final delivery.  
(We choose the best option for your area.)

5. DAMAGED PARCEL
If your parcel arrives damaged, take photos and contact us within 48 hours.

6. UNCOLLECTED PARCELS. At Bellenoor we want you to get your LymfFlow as quickly as possible. If your parcel is left at a pickup point or post office, you'll be notified by SMS, email or through your carrier's app. Parcels are normally held for 7 days before they're returned to us.

If you don't collect your parcel and it's sent back to our warehouse, we reserve the right to charge a fee to cover our handling, return shipping and administration costs.

• Fee for an uncollected parcel: $40.

• How it works: this fee ($40) is automatically deducted from the amount refunded to you once we've received and registered your return.

Important: not collecting your parcel doesn't count as cancelling your order. If you change your mind after your parcel has left our warehouse, please collect it first and then return it following our standard return instructions to avoid the uncollected-parcel fee.

Contact: support@bellenoor.se